/* DeereSupport Premium Stylesheet - Dark Mode Glassmorphism */

:root {
    --bg-dark: #0d0d0f;           /* Pitch Black (Brandt style) */
    --bg-card: rgba(46, 46, 46, 0.6); /* Translucent Dark Gray (Brandt style) */
    --border-color: rgba(255, 255, 255, 0.06);
    --border-hover: rgba(255, 255, 255, 0.12);
    
    /* Brand Accent Colors */
    --primary: #FE4819;          /* Brandt Red-Orange */
    --primary-hover: #D33710;    /* Darker Red-Orange */
    --secondary: #2E2E2E;        /* Dark Grey */
    --secondary-hover: #3E3E3E;
    --text-primary: #FFFFFF;     /* White */
    --text-secondary: #999999;   /* Muted Grey */
    
    /* Status & Priority Badges */
    --critical: #ef4444;         /* Soft Crimson */
    --medium: #f59e0b;           /* Amber */
    --low: #3b82f6;              /* Blue */
    --resolved: #10b981;         /* Keep standard green for resolved status */
    --in-progress: #6366f1;
    --open: #06b6d4;
    
    /* Layout & Shadow */
    --radius-lg: 12px;
    --radius-md: 8px;
    --shadow-glow: 0 4px 30px rgba(0, 0, 0, 0.6);
    --glass-blur: backdrop-filter: blur(12px);
    --transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Base Styles */
* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

body {
    font-family: 'Inter', sans-serif;
    background-color: var(--bg-dark);
    color: var(--text-primary);
    line-height: 1.5;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

a {
    color: var(--primary);
    text-decoration: none;
    transition: var(--transition);
}

a:hover {
    color: var(--text-primary);
}

.container {
    width: 100%;
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 20px;
}

.text-center {
    text-align: center;
}

hr.divider {
    border: 0;
    height: 1px;
    background: var(--border-color);
    margin: 20px 0;
}

/* App Header */
.app-header {
    background-color: rgba(15, 23, 42, 0.85);
    border-bottom: 1px solid var(--border-color);
    position: sticky;
    top: 0;
    z-index: 100;
    backdrop-filter: blur(10px);
}

.header-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 15px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.logo {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 1.35rem;
    font-weight: 700;
    color: var(--text-primary);
}

.logo .highlight {
    color: var(--primary);
}

.user-nav {
    display: flex;
    align-items: center;
    gap: 15px;
}

.user-badge {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    font-size: 0.85rem;
}

.user-name {
    font-weight: 500;
}

.user-name .subtext {
    font-size: 0.75rem;
    color: var(--text-secondary);
    font-weight: 400;
}

.user-role {
    font-size: 0.7rem;
    font-weight: 700;
    text-transform: uppercase;
    padding: 2px 6px;
    border-radius: 4px;
    margin-bottom: 2px;
}

.user-role.farmer {
    background-color: rgba(59, 130, 246, 0.15);
    color: var(--low);
}

.user-role.agent {
    background-color: rgba(16, 185, 129, 0.15);
    color: var(--primary);
}

/* Main Content */
.main-content {
    flex: 1;
    padding: 30px 0;
}

/* Cards & Glassmorphism */
.card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    padding: 24px;
    box-shadow: var(--shadow-glow);
    backdrop-filter: blur(12px);
    transition: var(--transition);
}

.card:hover {
    border-color: var(--border-hover);
}

.card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 15px;
}

.card-title {
    font-size: 1.25rem;
    font-weight: 600;
}

.card-subtitle {
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-top: 4px;
}

/* Forms & Inputs */
.form-group {
    margin-bottom: 20px;
}

label {
    display: block;
    font-size: 0.85rem;
    font-weight: 500;
    margin-bottom: 8px;
    color: var(--text-secondary);
}

input[type="text"],
input[type="email"],
input[type="password"],
select,
textarea {
    width: 100%;
    padding: 12px 16px;
    font-family: inherit;
    font-size: 0.95rem;
    background-color: rgba(15, 23, 42, 0.6);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    outline: none;
    transition: var(--transition);
}

input:focus,
select:focus,
textarea:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.15);
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 15px;
}

.form-help {
    font-size: 0.75rem;
    color: var(--text-secondary);
    margin-top: 4px;
    display: block;
}

/* Buttons */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    padding: 12px 20px;
    border-radius: var(--radius-md);
    border: none;
    cursor: pointer;
    transition: var(--transition);
    font-size: 0.95rem;
}

.btn-primary {
    background-color: var(--primary);
    color: #ffffff;
}

.btn-primary:hover {
    background-color: var(--primary-hover);
    transform: translateY(-1px);
}

.btn-secondary {
    background-color: var(--secondary);
    color: var(--text-primary);
}

.btn-secondary:hover {
    background-color: var(--secondary-hover);
}

.btn-success {
    background-color: #10b981;
    color: #ffffff;
}

.btn-success:hover {
    background-color: #059669;
}

.btn-block {
    display: flex;
    width: 100%;
}

.btn-sm {
    padding: 8px 14px;
    font-size: 0.85rem;
}

.btn-xs {
    padding: 6px 10px;
    font-size: 0.75rem;
}

/* Auth Pages */
.auth-wrapper {
    display: flex;
    justify-content: center;
    align-items: center;
    padding: 40px 0;
}

.auth-card {
    width: 100%;
    max-width: 480px;
}

.auth-title {
    font-size: 1.75rem;
    font-weight: 700;
    text-align: center;
    margin-bottom: 8px;
}

.auth-subtitle {
    text-align: center;
    font-size: 0.9rem;
    color: var(--text-secondary);
    margin-bottom: 25px;
}

.auth-footer {
    margin-top: 25px;
    text-align: center;
    font-size: 0.9rem;
    color: var(--text-secondary);
}

/* Alerts */
.alert-container {
    margin-bottom: 25px;
}

.alert {
    padding: 12px 18px;
    border-radius: var(--radius-md);
    font-weight: 500;
    margin-bottom: 10px;
    font-size: 0.9rem;
    border-left: 4px solid;
}

.alert.error {
    background-color: rgba(239, 68, 68, 0.15);
    color: var(--critical);
    border-left-color: var(--critical);
}

.alert.success {
    background-color: rgba(16, 185, 129, 0.15);
    color: var(--primary);
    border-left-color: var(--primary);
}

/* Badges */
.badge {
    background-color: var(--secondary);
    color: var(--text-primary);
    padding: 4px 8px;
    border-radius: 99px;
    font-size: 0.75rem;
    font-weight: 600;
}

.priority-badge {
    font-size: 0.75rem;
    font-weight: 700;
    padding: 3px 8px;
    border-radius: 99px;
    text-transform: uppercase;
}

.priority-badge.critical {
    background-color: rgba(239, 68, 68, 0.15);
    color: var(--critical);
}

.priority-badge.medium {
    background-color: rgba(245, 158, 11, 0.15);
    color: var(--medium);
}

.priority-badge.low {
    background-color: rgba(59, 130, 246, 0.15);
    color: var(--low);
}

.status-badge {
    font-size: 0.75rem;
    font-weight: 700;
    padding: 3px 8px;
    border-radius: 99px;
    text-transform: uppercase;
}

.status-badge.open {
    background-color: rgba(6, 182, 212, 0.15);
    color: var(--open);
}

.status-badge.in_progress {
    background-color: rgba(99, 102, 241, 0.15);
    color: var(--in-progress);
}

.status-badge.resolved {
    background-color: rgba(16, 185, 129, 0.15);
    color: var(--resolved);
}

.code-badge {
    font-family: monospace;
    background-color: rgba(15, 23, 42, 0.8);
    border: 1px solid var(--border-color);
    padding: 2px 6px;
    border-radius: 4px;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--medium);
}

/* Dashboard Grid layouts */
.dashboard-grid {
    display: grid;
    grid-template-columns: 350px 1fr;
    gap: 30px;
    align-items: start;
}

.dashboard-sidebar {
    display: grid;
    grid-template-columns: 1fr;
    gap: 30px;
}

.machinery-card ul {
    list-style: none;
    margin-top: 15px;
}

.machinery-card li {
    display: flex;
    justify-content: space-between;
    padding: 10px 0;
    border-bottom: 1px solid var(--border-color);
}

.machinery-card li:last-child {
    border-bottom: 0;
}

.machinery-card .machine-ref {
    font-weight: 600;
}

.machinery-card .machine-model {
    color: var(--text-secondary);
    font-size: 0.85rem;
}

/* Table styling */
.table-responsive {
    overflow-x: auto;
    width: 100%;
}

.data-table {
    width: 100%;
    border-collapse: collapse;
    margin-top: 10px;
    text-align: left;
}

.data-table th, 
.data-table td {
    padding: 16px 20px;
    border-bottom: 1px solid var(--border-color);
}

.data-table th {
    font-weight: 600;
    color: var(--text-secondary);
    font-size: 0.8rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.data-table tbody tr {
    transition: var(--transition);
}

.data-table tbody tr:hover {
    background-color: rgba(255, 255, 255, 0.02);
}

.empty-row {
    color: var(--text-secondary);
    padding: 40px 0;
}

/* Agent Support Dashboard specific */
.agent-dashboard .ticket-row.resolved {
    opacity: 0.6;
}

.agent-dashboard .farmer-name {
    display: block;
    font-weight: 500;
}

.agent-dashboard .farm-name {
    display: block;
    font-size: 0.75rem;
    color: var(--text-secondary);
}

/* Ticket Detail Page */
.nav-back {
    margin-bottom: 20px;
}

.back-link {
    display: inline-flex;
    align-items: center;
    font-weight: 500;
    font-size: 0.9rem;
}

.ticket-info-banner {
    display: flex;
    justify-content: space-between;
    gap: 30px;
    margin-bottom: 30px;
}

.banner-main {
    flex: 1;
}

.ticket-meta {
    display: flex;
    gap: 10px;
    align-items: center;
    margin-bottom: 12px;
}

.ticket-id-tag {
    font-weight: 700;
    color: var(--text-secondary);
}

.fault-title {
    font-size: 1.8rem;
    font-weight: 700;
    margin-bottom: 8px;
}

.equipment-desc {
    color: var(--text-secondary);
    font-size: 0.95rem;
}

.banner-sidebar {
    width: 280px;
    display: flex;
    flex-direction: column;
    gap: 15px;
    border-left: 1px solid var(--border-color);
    padding-left: 30px;
}

.detail-group {
    display: flex;
    flex-direction: column;
}

.detail-label {
    font-size: 0.75rem;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 2px;
}

.detail-value {
    font-weight: 600;
}

.detail-sub {
    font-size: 0.75rem;
    color: var(--text-secondary);
}

/* Ticket Detail Workspace */
.ticket-workspace {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: 30px;
    align-items: start;
}

.conversation-panel {
    min-height: 500px;
    display: flex;
    flex-direction: column;
}

.section-title {
    font-size: 1.15rem;
    font-weight: 600;
    margin-bottom: 20px;
    padding-bottom: 10px;
    border-bottom: 1px solid var(--border-color);
}

.message-thread {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 20px;
    margin-bottom: 25px;
    padding-right: 5px;
}

/* Message Bubbles */
.message-bubble {
    max-width: 85%;
    padding: 16px 20px;
    border-radius: var(--radius-lg);
    display: flex;
    flex-direction: column;
    animation: fadeIn 0.3s ease-out;
}

.message-bubble.farmer {
    align-self: flex-start;
    background-color: rgba(59, 130, 246, 0.1);
    border: 1px solid rgba(59, 130, 246, 0.2);
}

.message-bubble.agent {
    align-self: flex-end;
    background-color: rgba(16, 185, 129, 0.1);
    border: 1px solid rgba(16, 185, 129, 0.2);
}

.message-meta {
    display: flex;
    gap: 8px;
    align-items: center;
    margin-bottom: 8px;
    font-size: 0.75rem;
}

.message-bubble.farmer .sender-name {
    font-weight: 600;
    color: var(--low);
}

.message-bubble.agent .sender-name {
    font-weight: 600;
    color: var(--primary);
}

.sender-role {
    font-size: 0.65rem;
    text-transform: uppercase;
    background-color: var(--secondary);
    color: var(--text-secondary);
    padding: 1px 4px;
    border-radius: 3px;
}

.message-time {
    color: var(--text-secondary);
}

.message-content {
    font-size: 0.95rem;
    word-break: break-word;
}

/* System Message Log */
.system-message {
    align-self: center;
    background-color: rgba(148, 163, 184, 0.08);
    border: 1px solid var(--border-color);
    padding: 6px 14px;
    border-radius: 99px;
    font-size: 0.8rem;
    color: var(--text-secondary);
    max-width: 90%;
    text-align: center;
}

/* Reply Forms */
.reply-box-wrapper {
    margin-top: auto;
    border-top: 1px solid var(--border-color);
    padding-top: 20px;
}

.reply-actions {
    display: flex;
    justify-content: flex-end;
    margin-top: 10px;
}

.resolved-banner {
    background-color: rgba(148, 163, 184, 0.08);
    border: 1px solid var(--border-color);
    padding: 20px;
    border-radius: var(--radius-md);
    color: var(--text-secondary);
    font-weight: 500;
    margin-top: auto;
}

/* Control sidebar */
.control-panel-sidebar {
    display: grid;
    grid-template-columns: 1fr;
    gap: 30px;
}

.claim-card h3 {
    margin-bottom: 10px;
}

.claim-card p {
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-bottom: 20px;
}

.agent-actions-card h3 {
    margin-bottom: 15px;
}

.action-section {
    margin-bottom: 15px;
}

.action-section .label {
    display: block;
    font-size: 0.85rem;
    font-weight: 600;
    margin-bottom: 4px;
}

.section-desc {
    font-size: 0.75rem;
    color: var(--text-secondary);
    margin-bottom: 12px;
}

.reassign-form select {
    margin-bottom: 10px;
}

.diagnostics-card h3 {
    margin-bottom: 15px;
}

.quick-reference strong {
    display: block;
    font-size: 0.85rem;
    color: var(--medium);
    margin-top: 12px;
}

.quick-reference strong:first-of-type {
    margin-top: 0;
}

.quick-reference p {
    font-size: 0.75rem;
    color: var(--text-secondary);
}

/* Animations */
@keyframes fadeIn {
    from { opacity: 0; transform: translateY(4px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Footer */
.app-footer {
    border-top: 1px solid var(--border-color);
    background-color: rgba(15, 23, 42, 0.8);
    padding: 20px 0;
    margin-top: 40px;
    font-size: 0.8rem;
    color: var(--text-secondary);
}

/* Responsive adjustments */
@media(max-width: 900px) {
    .dashboard-grid {
        grid-template-columns: 1fr;
    }
    .ticket-workspace {
        grid-template-columns: 1fr;
    }
    .ticket-info-banner {
        flex-direction: column;
    }
    .banner-sidebar {
        width: 100%;
        border-left: 0;
        border-top: 1px solid var(--border-color);
        padding-left: 0;
        padding-top: 20px;
        flex-direction: row;
        justify-content: space-between;
    }
    .filter-toolbar {
        flex-direction: column;
    }
    .filter-tabs {
        overflow-x: auto;
    }
}

/* ═══════════════════════════════════════════════════════ */
/* Filter Toolbar & Search Bar (Agent Dashboard)          */
/* ═══════════════════════════════════════════════════════ */

.filter-toolbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 15px;
    margin-bottom: 20px;
    padding: 12px 0;
    border-bottom: 1px solid var(--border-color);
}

.filter-tabs {
    display: flex;
    gap: 6px;
    flex-wrap: nowrap;
}

.filter-tab {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 14px;
    font-size: 0.82rem;
    font-weight: 500;
    color: var(--text-secondary);
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--border-color);
    border-radius: 99px;
    text-decoration: none;
    transition: var(--transition);
    white-space: nowrap;
}

.filter-tab:hover {
    background: rgba(255, 255, 255, 0.06);
    color: var(--text-primary);
    border-color: var(--border-hover);
}

.filter-tab.active {
    background: var(--primary);
    color: #fff;
    border-color: var(--primary);
    font-weight: 600;
}

.tab-count {
    background: rgba(0, 0, 0, 0.2);
    padding: 1px 6px;
    border-radius: 99px;
    font-size: 0.72rem;
    font-weight: 700;
}

.filter-tab.active .tab-count {
    background: rgba(255, 255, 255, 0.2);
}

.search-bar {
    flex-shrink: 0;
}

.search-form {
    display: flex;
    gap: 8px;
    align-items: center;
}

.search-form input[type="text"] {
    width: 280px;
    padding: 8px 14px;
    font-size: 0.85rem;
    background: rgba(15, 23, 42, 0.6);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    color: var(--text-primary);
}

.search-form input[type="text"]:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(254, 72, 25, 0.15);
}

/* ═══════════════════════════════════════════════════════ */
/* Live Indicator & Section Header Row                     */
/* ═══════════════════════════════════════════════════════ */

.section-header-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    padding-bottom: 10px;
    border-bottom: 1px solid var(--border-color);
}

.section-header-row .section-title {
    margin-bottom: 0;
    padding-bottom: 0;
    border-bottom: none;
}

.live-dot {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-size: 0.7rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: #10b981;
    animation: pulse-live 2s ease-in-out infinite;
}

@keyframes pulse-live {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.4; }
}

/* ═══════════════════════════════════════════════════════ */
/* AI Diagnostics Advisor Card                             */
/* ═══════════════════════════════════════════════════════ */

.ai-advisor-card {
    border: 1px solid rgba(254, 72, 25, 0.15);
}

.ai-advisor-card h3 {
    margin-bottom: 8px;
}

.btn-ai {
    background: linear-gradient(135deg, var(--primary) 0%, #e63900 100%);
    color: #fff;
    font-weight: 600;
    padding: 12px 20px;
    border-radius: var(--radius-md);
    border: none;
    cursor: pointer;
    transition: var(--transition);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    width: 100%;
}

.btn-ai:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 20px rgba(254, 72, 25, 0.3);
}

.btn-ai:disabled {
    opacity: 0.7;
    cursor: not-allowed;
    transform: none;
}

/* Spinner */
.spinner {
    width: 16px;
    height: 16px;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-top-color: #fff;
    border-radius: 50%;
    animation: spin 0.7s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* AI Response Container */
.ai-response-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
    margin-top: 15px;
}

.ai-badge {
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--primary);
}

.ai-model-tag {
    font-size: 0.68rem;
    color: var(--text-secondary);
    font-family: monospace;
}

.ai-response-body {
    background: rgba(15, 23, 42, 0.5);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 16px;
    font-size: 0.88rem;
    line-height: 1.7;
    color: var(--text-primary);
    max-height: 400px;
    overflow-y: auto;
}

.ai-error {
    margin-top: 12px;
    padding: 10px 14px;
    background: rgba(239, 68, 68, 0.1);
    border: 1px solid rgba(239, 68, 68, 0.2);
    border-radius: var(--radius-md);
    font-size: 0.82rem;
    color: var(--critical);
}

@keyframes slideDown {
    from { opacity: 0; transform: translateY(-8px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Agent Status Row Highlight */
.ticket-row.open {
    border-left: 3px solid var(--open);
}

.ticket-row.in_progress {
    border-left: 3px solid var(--in-progress);
}

.unassigned {
    color: var(--text-secondary);
    font-style: italic;
    font-size: 0.85rem;
}